Refund policy
Return & Refund Policy
At 2S Store, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.
To process your request, you must provide:
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A clear unboxing video (from the sealed package until the product is fully opened).
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Clear photos showing the damaged or incorrect item.
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Your order number.
Without an unboxing video, we may not be able to process your return or refund request.
Return Process
Once your request is approved:
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We will provide the return instructions.
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The product must be returned in its original packaging with all accessories.
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After we receive and inspect the returned item, we will notify you of the status of your refund or replacement.
Refunds
If your return is approved after inspection:
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Your refund will be processed using the original payment method (where applicable), or
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A replacement product will be sent, depending on the situation.
Refund processing may take 5–7 business days after approval.
Non-Returnable Items
The following items cannot be returned:
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Products damaged due to misuse or improper handling.
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Products without the original packaging.
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Return requests made after the allowed reporting period.
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Products without a valid unboxing video (for damage claims).
Need Help?
If you have any questions regarding returns or refunds, please contact us:
Email: info@2sstore.pk
Phone / WhatsApp: +92 324 5003393
Thank you for shopping with 2S Store.
